Terms of Service

MORRU HIS, the hospital and clinic management system (the “Service”), is a Software as a Service platform provided by CRAZYCODE COMPANY LIMITED (“we”, “us”) to healthcare facilities, clinics, and healthcare facility operators (“you”, the “Customer”) for the management of your healthcare operations.

The Service is a software tool for administrative management only. We are not a healthcare facility operator, we are not licensed medical practitioners, and we do not provide any medical services, examination, diagnosis, treatment, or dispensing of medicines. All clinical decisions rest solely with your own licensed practitioners.

By registering for, logging into, or using any part of the Service, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree, please discontinue use of the Service.

1. Definitions

1.1 “Customer Account” means the primary account of the healthcare facility that registers for the Service, which may cover multiple branches and multiple users under a single account.

1.2 “Users” means your personnel for whom you create accounts and assign permissions to access the Service, such as physicians, nurses, pharmacists, medical records staff, and finance staff.

1.3 “Your Data” means all data that you or your Users enter, record, upload, or generate within the Service, including patient data, medical records, test results, images, appointment data, pharmacy and medical supply inventory data, and financial data.

1.4 “Patient Data” means the personal data of the individuals you serve, including health data, which constitutes sensitive personal data under the personal data protection law.

1.5 “Plan” means the service tier you select, which determines the scope of use and the applicable quotas as published on our plans page.

2. Nature of the Service

2.1 The Service comprises tools for healthcare facility operations, such as patient registry, appointments, medical records and consultation notes, prescribing and medical supply inventory, medical certificates, issuing receipts and financial documents, operational reports, notifications to patients by email and short message (SMS), and specialty modules that we make available from time to time.

2.2 The tools available to you depend on the Plan and modules you select. We may add, improve, or discontinue any part of the Service, and will give you reasonable advance notice where a change materially affects your use.

2.3 The Service is not a medical device and is not intended for the diagnosis, prevention, monitoring, or treatment of disease. Any data, calculation, reference value, or alert shown within the Service is merely an aid for recording and displaying the data you enter. It is not medical advice and does not replace the judgement of a licensed practitioner.

2.4 The Service is not intended for emergency use. You must maintain your own contingency procedures for periods when the Service is unavailable.

3. Eligibility

3.1 The Service is intended for healthcare facilities, clinics, healthcare facility operators, and those in the process of establishing one. It is not intended for personal use by members of the public. If you are seeking to find a healthcare provider or book an appointment, please use the MORRU application instead.

3.2 You represent that you have authority to bind the legal entity or business on whose behalf you register, and that the information you provide on registration is true, accurate, and current.

3.3 You are responsible for obtaining and maintaining the licences, registrations, and legal compliance required for the operation of your healthcare facility and the practice of your professionals. We do not verify and do not certify that status on your behalf.

4. Accounts and Users

4.1 You must verify the email address used at registration before you can access the Service.

4.2 You create, assign permissions to, and revoke the accounts of your own Users. You are responsible for granting access rights appropriate to each person’s role, and for revoking them promptly when a User leaves that role.

4.3 You are responsible for all activity carried out through your account and those of your Users. You must keep usernames and passwords confidential, must not share passwords, and must not allow multiple people to use a single account.

4.4 If you know or suspect that your account has been accessed without authorisation, you must notify us without delay.

5. Your Obligations

5.1 You represent that you have a lawful basis for the collection, use, and disclosure of the Patient Data you enter into the Service, and that you have provided a privacy notice to, and obtained consent from, the individuals you serve as required by law.

5.2 You are responsible for the accuracy, completeness, and currency of the data recorded in the Service, including medical records and documents issued from the system. We do not review the clinical content of the data you record.

5.3 You remain responsible for retaining medical records for the period and in the manner required by law and professional standards. Using the Service does not transfer that obligation to us.

5.4 You must not enter data that you have no right to use, data that infringes the rights of others, or unlawful data.

5.5 When you use the email or short message (SMS) functions to contact the individuals you serve, you are responsible for ensuring that the communication is lawful, that consent has been obtained as required by law, and that it is sent to the correct number or address.

6. Plans, Quotas, and Usage Limits

6.1 Each Plan carries a different scope of use, such as the number of branches, number of Users, number of inventory items, file storage space, number of short messages per month, number of rows importable per operation, the historical range available in reports, and which specialty modules may be enabled. Current details are published on our plans page.

6.2 When your usage reaches a Plan limit, the system may prevent operations that would exceed that limit until you reduce usage or change Plan. Data already recorded will not be deleted for this reason.

6.3 We may change the structure of Plans, quotas, or fees, with reasonable advance notice, and such changes will take effect from the next billing cycle.

6.4 The short message (SMS) function is operated through a third-party provider. Whether a message is delivered, and how long delivery takes, depends on the mobile network operator and factors outside our control.

7. Fees, Renewal, and Non-payment

7.1 Fees are charged in advance for the billing cycle you select (monthly or annually) in Thai Baht. Prices shown exclude value added tax unless stated otherwise.

7.2 Payments are processed through a third-party payment provider that has its own terms and conditions. We do not store your payment card details in our systems.

7.3 If you do not pay by the due date, we may temporarily suspend your access to the Service after giving you reasonable notice. Suspension of access is not deletion of Your Data.

7.4 We do not refund fees for a billing cycle that has been paid and in which the Service has already been used, except in cases we specify separately or where the cause is our own error.

8. Personal Data and the Roles of the Parties

8.1 In respect of Patient Data and personnel data that you enter into the Service, you are the data controller and we are the data processor, acting only on your instructions.

8.2 We will process Your Data only as necessary to provide the Service, maintain the system, take backups, resolve issues at your request, and comply with the law. We will not use your Patient Data for our own purposes, will not sell it, and will not disclose it to others, except to the third-party providers described in clause 8.3 or where required by law.

8.3 We use third-party providers to operate the Service, namely cloud infrastructure providers for data storage and processing, short message and email delivery providers, and payment providers. We will put in place agreements with those providers setting out their obligations to keep data secure.

8.4 Your Data is stored on cloud infrastructure located in Thailand, unless a transfer abroad is necessary, in which case we will comply with the requirements of applicable law.

8.5 If a personal data breach affecting Your Data occurs, we will notify you without delay with the facts known to us at the time, so that you can discharge your obligations as data controller.

8.6 If an individual you serve exercises rights under personal data protection law against you, such as a request for access, rectification, or erasure, you are responsible for assessing and responding to that request. We will provide reasonable assistance within the capability of our tools.

9. Data Ownership and Data Export

9.1 Your Data belongs to you. Using the Service does not give us ownership of it.

9.2 You grant us a limited right to store, copy, and process Your Data solely to the extent necessary to provide the Service to you under these Terms. That right ends when the Service ends and the period in clause 13.3 has expired.

9.3 You may export certain data yourself using the tools within the Service, within the scope of your Plan, and you may request a copy of Your Data from us, which we will provide within a reasonable period.

9.4 We may use aggregate statistical data that cannot identify any individual and cannot identify your healthcare facility, for the development and improvement of the Service.

10. Information Security

10.1 We maintain appropriate technical and organisational security measures, such as encryption of data in transit, access controls, and backups.

10.2 You acknowledge that no system is completely secure, and that security depends in part on your own practices, in particular password management and the permissions granted to your Users.

11. Prohibited Use

11.1 You must not use the Service for any unlawful purpose, or in a manner contrary to the rules of the relevant professional councils.

11.2 You must not attempt to access parts of the system or the data of other customers, must not test or penetrate the system without our written permission, and must not interfere with the operation of the Service.

11.3 You must not reverse engineer, copy, modify, lease, or resell any part of the Service to third parties without our written permission.

11.4 You must not use automated programs to access the Service in a manner that places an unreasonable load on the system.

12. Availability and Maintenance

12.1 We aim to provide the Service continuously, but we do not warrant that it will be uninterrupted or error free.

12.2 We may suspend the Service temporarily for maintenance, improvement, or repair. We will endeavour to give advance notice and to choose times with the least impact, except in urgent cases or security emergencies.

13. Suspension and Termination

13.1 You may terminate the Service by notifying us. Termination takes effect at the end of the billing cycle already paid for.

13.2 We may suspend or terminate the Service if you fail to pay fees, or if you materially breach these Terms and do not remedy the breach within the period we specify, except where there is an urgent security need or where required by law, in which case we may act immediately.

13.3 When the Service ends, we will retain Your Data for the period we notify to you, so that you have the opportunity to obtain a copy. After that period we will delete or destroy Your Data, except where the law requires it to be retained.

14. Warranties and Limitation of Liability

14.1 We provide the Service with reasonable commercial skill, expertise, and care. Other than as expressly stated in these Terms, we give no other warranty in respect of the Service.

14.2 We are not liable for loss arising from data recorded incorrectly or incompletely by you or your Users, clinical decisions made by your practitioners, use of your passwords by another person, failures of your own devices or networks, or force majeure and events outside our control.

14.3 To the extent permitted by law, our aggregate liability to you in any twelve (12) month period shall not exceed the fees you actually paid to us during that twelve (12) month period.

14.4 The limitations in this clause do not apply to liability arising from our wilful misconduct or gross negligence, or to liability that cannot be limited by law.

15. Intellectual Property

15.1 The Service, the software, the user interface, the documentation, the trade marks, and all logos are our intellectual property or that of our licensors.

15.2 Use of the Service grants a non-exclusive, non-transferable right of use for the duration of your subscription only. It is not a transfer of ownership.

15.3 If you provide feedback to improve the Service, we may use that feedback in developing the Service without any obligation to pay compensation.

16. Changes to These Terms

16.1 We may amend these Terms. We will publish the amended version on our website together with its effective date.

16.2 Where an amendment materially affects your rights or obligations, we will give you reasonable advance notice by email to the address you registered or by notification within the Service.

16.3 Your continued use of the Service after the effective date of the amended Terms constitutes your acceptance of them.

17. General and Governing Law

17.1 If any provision of these Terms is void or unenforceable, the remaining provisions shall remain in full force and effect.

17.2 Our failure to exercise a right on one occasion is not a waiver of that right on any later occasion.

17.3 You may not assign your rights and obligations under these Terms to another party without our written consent.

17.4 These Terms are made in the Thai and English languages. In the event of any conflict or inconsistency between the two versions, the Thai version shall prevail.

17.5 These Terms are governed by and construed in accordance with the laws of Thailand, and the Thai courts shall have jurisdiction over any dispute.

18. Contact Us

If you have questions about these Terms and Conditions, you may contact us at morru@morru.com

Effective from 17 September 2026